Data Protection Complaints Policy

1.Who can complain

Anyone: a user of AI Private Eye, or a person or business who believes they have been researched with the tool.

2.How to complain

Write to us at Automated Governance Systems Ltd (company no. 16076383), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, marked "Data Protection". Tell us who you are, what happened, when, and what outcome you want. We may ask for proof of identity before we disclose any personal data.

3.What we will do

• Acknowledge your complaint within 5 working days.
• Investigate and give you a full response within one month. If the matter is complex we may extend this by up to two further months and will tell you why.
• Explain what we found, what we have changed, and any action you can take next.

4.Limits of what we hold

Dossiers are stored in the account of the user who created them, and we can review them when investigating a complaint. Where your complaint concerns how another person used the tool, we will review it against our Acceptable Use Policy and act where we can.

5.Escalation

If you are unhappy with our response, you can complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or at ico.org.uk. You can also contact the ICO at any time without coming to us first.